TERMS & CONDITIONS

1. General Information

1.1 These terms and conditions govern your use of the Ruff Diamond website and the purchase of our products.

1.2 Ruff Diamond is a UK-based business specializing in dog accessories. Any references to "we," "us," or "our" refer to Ruff Diamond.

1.3 By using our website or purchasing products from us, you confirm that you are at least 18 years old or have parental/guardian consent to make purchases.

 

2. Ordering and Payment

2.1 All orders placed on our website are subject to availability and acceptance by Ruff Diamond.

2.2 Prices are listed in GBP and include VAT where applicable. Shipping fees are calculated at checkout and vary based on location.

2.3 Payment is accepted via secure payment methods listed on our website, including credit/debit cards and third-party payment processors.

2.4 Once your order has been placed, you will receive a confirmation email. This does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order for any reason.

 

3. Shipping and Delivery

3.1 We aim to process and dispatch orders within 2-3 business days. Estimated delivery times vary based on location and shipping method.

3.2 Delivery times are estimates only and not guaranteed. We are not liable for delays caused by third-party carriers or customs.

3.3 International customers are responsible for any customs duties, taxes, or additional fees incurred in their country.

 

4. Returns and Refunds

4.1 We hope you love your Ruff Diamond products! However, if you are not completely satisfied, you may return unused items within 30 days of delivery for a refund or exchange.

4.2 To initiate a return, please contact us at [Insert Contact Email] with your order details. Items must be returned in their original condition with all tags and packaging intact.

4.3 Refunds will be processed within 7 business days of receiving the returned item. Shipping costs are non-refundable unless the item is faulty or incorrect.

4.4 Custom or personalized items are non-refundable unless faulty.

 

5. Product Information

5.1 We make every effort to ensure the accuracy of product descriptions and images on our website. However, colors and sizes may vary slightly due to screen settings or manufacturing tolerances.

5.2 All products are intended for use as described. We are not liable for misuse or improper use of our products.

 

6. Intellectual Property

6.1 All content on the Ruff Diamond website, including images, text, logos, and designs, is the intellectual property of Ruff Diamond or its licensors. Unauthorized use is prohibited.

6.2 You may not copy, reproduce, or distribute any part of this website without our written consent.

 

7. Limitation of Liability

7.1 Ruff Diamond is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

7.2 Our liability is limited to the purchase price of the product in question.

 

8. Governing Law

8.1 These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

9. Changes to Terms and Conditions

9.1 We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting to our website.

9.2 By continuing to use our website, you agree to the updated terms and conditions.

 

10. Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us at:

Email: hello@ruffdiamond.co.uk
 

 

Thank you for choosing Ruff Diamond! We appreciate your support and look forward to helping you and your furry friends.